Return Policy

At lovebaiou, customer satisfaction is always our top priority.                

Our dedicated QC and QA teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly reference the size chart(s) on the product page.                            

If you are not satisfied with the items you receive, we can easily arrange an exchange or a refund for you. We are here to help! Please feel free to submit a ticket if you have any issue with your order!

Customers can contact us within 5 days of receiving the item. If you have received a defective or damaged item, a wrong size or a wrong product, please contact us immediately.

Steps to contact us:

Go to our support center and describe the issue in detail ( return reason) along with your order number and SKU (product) number. For defective, incorrect or not as described item, please send us a clear picture or video of the problem.               

Our Solutions: 

1. Our company's issueIf our company is responsible for the issue, we will allow a return to our warehouse for a refund and or an    exchange.Once we receive the item, we will refund in full the original product price and its shipping or resend for free a    replacement at our expense.   

2.Customer's responsibilityIf the customer has ordered an incorrect size, product or simply wants to exchange the item, we can allow a    return too.In that case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for    an exchange. If the customer chooses a refund, we will refund the original product price. All and any shipping  fees are not refundable.

Additional notes about Warranty 

All returns must first be approved by our customer service team; if approved, you will be provided with an RMA form. Returned items without RMA form will not be accepted.

All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.